ClickSoftware extends its offering with ClickExpress, a solution for mobile workforce management, for mobile workforce planning. The scalable SaaS solution addresses growing businesses and simplifies service processes - from initial customer contact to resource planning.
ClickSoftware introduces ClickExpress, a management solution for workforce management in the cloud . The cloud-based management tool is designed to meet the demand for mobile and scalable solutions, claims to be the global leader in automated staff deployment and optimization solutions for service companies ClickSoftware. Companies can choose from ClickExpress if they want to use one or all components of the solution.
Better customer service
As a cloud-based solution, ClickExpress can be implemented in just a few weeks, according to ClickSoftware, thus simplifying the course of service processes without long start-up times. For example, in resource planning, real-time field reporting of field reports, and management reports.
ClickSoftware emphasizes, among other things, the improved customer service through immediate appointments, shorter deadlines, better scheduling of technicians for the respective application needs as well as a higher share of immediately solved problems at the customer.
As a cloud-based solution, ClickExpress can be implemented in just a few weeks, according to ClickSoftware, thus simplifying the course of service processes without long start-up times. For example, in resource planning, real-time field reporting of field reports, and management reports.
ClickSoftware emphasizes, among other things, the improved customer service through immediate appointments, shorter deadlines, better scheduling of technicians for the respective application needs as well as a higher share of immediately solved problems at the customer.
SaaS license model
According to ClickSoftware, the use of ClickExpress can also increase productivity. For example, through accurate and automated planning, easier communication between headquarters and field staff, permanent access to information about mobile devices and device-independent mobile solutions that enables the implementation of a BYOD strategy.
Real-time reporting and management functions as well as the reduction of IT costs through a Software-as-a-Service license model are intended to round off the ClickExpress workforce planning package.
According to ClickSoftware, the use of ClickExpress can also increase productivity. For example, through accurate and automated planning, easier communication between headquarters and field staff, permanent access to information about mobile devices and device-independent mobile solutions that enables the implementation of a BYOD strategy.
Real-time reporting and management functions as well as the reduction of IT costs through a Software-as-a-Service license model are intended to round off the ClickExpress workforce planning package.
Low costs
"ClickExpress solves the problems that growing service companies regularly encounter. This will give these companies the same efficient mobile workforce deployment solutions used by leading companies worldwide, "says Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "By using ClickExpress, companies can be sure that they are relying on the widely used and distinguished market leader. Since ClickExpress is cloud-based, the introduction can be particularly speedy. It's the right choice for businesses looking to move their productivity and customer service to a new level, while keeping ongoing costs down. "
"ClickExpress solves the problems that growing service companies regularly encounter. This will give these companies the same efficient mobile workforce deployment solutions used by leading companies worldwide, "says Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "By using ClickExpress, companies can be sure that they are relying on the widely used and distinguished market leader. Since ClickExpress is cloud-based, the introduction can be particularly speedy. It's the right choice for businesses looking to move their productivity and customer service to a new level, while keeping ongoing costs down. "
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